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Privacy Policy
This Privacy Policy explains how 9pokies Casino handles personal information when players visit the website, create or use an account, contact support or otherwise use casino services. It is intended to help Australian players understand what information may be collected, why it is used, how it may be shared and what choices may be available. By using the website, players should read this policy together with the applicable website terms and any notices shown when information is collected.
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1. Information this website may handle
The information handled by an online casino can depend on how a player uses the website and the services requested. Some information is provided directly by the player, while other information is generated when an account is used or when a device connects to the website. The information may include personal information that can identify a player, as well as technical or usage information that is linked to an account.
Table of contents
Account and contact details
This may include a player’s name, date of birth, residential details, email address, username, account preferences and other information submitted during registration or while an account is being updated. Support enquiries, feedback and communications may also be recorded so that questions can be answered, account activity can be reviewed and service issues can be managed.
Identity and verification information
Where checks are required, the website may handle identity information and verification documents. This can include information used to confirm identity, age, account ownership or the source and validity of account activity. Verification information is handled for account security, responsible operation of the service, anti-fraud checks and other checks that may be required before certain activities are completed.
Payment and transaction records
The website may handle payment-related details, deposits, withdrawals, gaming transactions, account balances, payment status and records of activity. Payment information may be processed through third-party payment providers, and the amount of information available to the website can vary depending on the payment method used. These records help process transactions, resolve disputes, prevent misuse and maintain accurate account information.
Device, connection and cookie data
When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, access times, referral information and website interactions. Cookies and similar technologies may associate this information with a browser, session or account.
2. How information is used
Personal information is used for purposes connected with providing and administering online casino services. The information handled will depend on the relevant activity, the player’s choices and any legal or security requirements that apply. Typical purposes include the following:
- Creating, maintaining and administering a player account, including confirming account details and providing access to requested features.
- Processing deposits, withdrawals and other transactions, keeping account records accurate and responding to payment questions or disputes.
- Completing identity, age, account ownership, security and verification checks where these are needed.
- Detecting, preventing and investigating fraud, money laundering, account takeover, collusion, bonus abuse, suspicious activity and other misuse of the website.
- Providing customer support, reviewing communications, handling complaints and improving the way support requests are managed.
- Operating, maintaining, testing and securing the website, including troubleshooting errors, monitoring performance and preventing unauthorised access.
- Understanding general usage patterns so that website content, navigation, functionality and communications can be improved.
- Sending service messages about an account, transactions, security, changes to services or other information needed to administer the relationship.
- Sending marketing communications where permitted and where the player has agreed to receive them or has otherwise been given an appropriate choice.
- Meeting legal, accounting, record-keeping, dispute-resolution and other compliance obligations that apply to the service.
Information may also be used to protect the rights, property and safety of players, the website and other users. Information will not be used for unrelated purposes without an appropriate reason or notice. Where consent is used for a particular purpose, a player may be able to withdraw that consent as described in the data rights section below. Withdrawing consent does not undo processing that has already taken place and may not stop processing that is necessary to operate an account or meet a legal obligation.
3. Cookies and similar technologies
Cookies are small text files or similar technologies stored on a device when a website is visited. They can help a website remember a session, keep pages working, recognise account activity, protect against suspicious behaviour and understand how features are used. Some cookies may be necessary for core website functions, while others may support preferences, performance, analytics or relevant marketing activities.
Cookie information may include a unique identifier, browser details, session information, pages visited, interactions with website features and the date or time of access. Cookies do not always identify a player by name, but they may be linked with account or device information where appropriate. Similar technologies, such as local storage or pixels, may be used for related purposes.
Players can manage, block or delete cookies through their browser settings. The available controls depend on the browser and device. Disabling some cookies may affect website performance, account access, security features or the availability of certain functions. Browser settings may also allow a player to remove existing cookies, but doing so does not necessarily delete other information already held in an account or in service records.
4. Sharing, security and retention
Information may be shared with service providers and other parties where this is reasonably necessary for the purposes described in this policy. Depending on the service involved, these parties may support hosting, website technology, customer support, payment processing, identity verification, fraud prevention, security, analytics, communications, auditing or professional services. Such parties should receive information relevant to the service they provide and are expected to handle it in accordance with applicable requirements.
Information may also be disclosed where reasonably necessary to protect players or the website, investigate suspected unlawful or improper activity, enforce applicable terms, respond to a dispute, or comply with a valid legal or official request. If the business structure or service arrangements change, information may be transferred as part of that change, provided the information continues to be handled for legitimate and appropriate purposes.
Reasonable administrative, technical and organisational measures may be used to protect information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes. No method of transmitting or storing information can be guaranteed to be completely secure, so players should use strong account credentials, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Information is retained for as long as it is needed for the purposes described in this policy, to administer an account, resolve issues, maintain business records, protect the website or meet applicable obligations. When an account is closed, some information may be removed, anonymised or restricted. However, some records must be kept for a period required by law even after an account is closed. Other information may remain where it is needed for disputes, security investigations, fraud prevention or the establishment, exercise or defence of legal claims.
Service providers may handle information in locations outside the player’s state or country where the relevant systems or suppliers operate. Where information is handled in another location, reasonable steps should be taken to support appropriate protection and lawful handling. The safeguards available can depend on the destination and the service involved.
5. Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights are not always absolute, and a request may be limited where information must be retained, where disclosure could affect another person’s privacy, or where a restriction is necessary for security, fraud prevention or legal reasons. Requests will generally be reviewed using reasonable steps to confirm the requester’s identity and protect the account.
Access and correction
A player may ask for access to personal information held about them and may ask for inaccurate, incomplete or out-of-date information to be corrected. If information cannot be changed immediately, the request and any relevant explanation may be recorded while the issue is reviewed. Players should provide enough detail to help identify the account and understand which information or activity the request concerns.
Deletion or restriction
A player may ask for personal information to be deleted or for its use to be restricted where there is an appropriate basis for doing so. Deletion may not be possible for information that must be kept for legal, security, accounting or dispute-related reasons. Closing an account does not automatically result in the immediate deletion of every record connected with that account.
Marketing preferences and consent
A player may withdraw consent to marketing communications at any time by using an available unsubscribe or preference control, or by contacting support@9pokiescasino.best. A request to stop marketing will not normally affect essential service messages about an account, transactions, security or changes to the website. It also does not affect processing that is based on another lawful reason or that is needed to provide a requested service.
Making a privacy request
To exercise data rights, including access, correction, deletion of personal information or withdrawal of consent to marketing, contact support@9pokiescasino.best. The request should explain what is being requested and include information that allows the relevant account or records to be located. Additional information may be requested to verify identity before confidential information is provided or changes are made.
Privacy requests will be considered within a reasonable timeframe. If a request cannot be completed in full, an explanation may be provided, subject to security, confidentiality and legal limitations. Players should keep their account information up to date and notify support if they believe information is inaccurate, has been used improperly or may have been accessed without permission.
This policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will explain how information is handled at that time. Players should review this page periodically, particularly before continuing to use the website after a material update.
