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9pokies Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use 9pokies Casino, create an account, deposit funds, play games or use any related service. Please read them carefully before registering. By using the website, you confirm that you understand and accept these Terms, together with any additional rules displayed for particular games, promotions or services.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and 9pokies Casino in relation to your use of the website, platform, games and associated services. They apply whether you browse the website, register an account, make a deposit, place a wager, request a withdrawal or use another available feature. If you do not agree with these Terms, you must not use the service.
Table of contents
Additional terms may apply to specific games, tournaments, promotions, payment methods or other features. Those terms will be made available when relevant and are part of these Terms by reference. If there is an inconsistency between these general Terms and a specific offer or feature rule, the specific rule will generally apply to that offer or feature to the extent of the inconsistency.
You are responsible for reading the current version of the Terms before using the service. 9pokies Casino may update, replace or amend these Terms when reasonably required, including to reflect changes to the service, technology, legal requirements or business practices. Continued use of the website after an update means that you accept the revised Terms. If a change materially affects your rights or obligations, reasonable notice may be provided where appropriate.
Eligibility and lawful use
- You must be at least 18 years old to use gambling services. Underage persons must not register, deposit, wager or attempt to access an account.
- You must use the service only where online gambling is lawful for you and must comply with all laws and regulations that apply to your location.
- You must provide accurate information during registration and whenever information is requested for verification, security or legal purposes.
- You must not use the website for fraud, money laundering, unlawful activity, market manipulation, cheating or any other improper purpose.
- You must not allow another person to use your account or permit a person who is underage or otherwise ineligible to access the service.
Access to the service may be restricted, suspended or unavailable in some locations. You are responsible for checking whether using an online gambling service is permitted where you are located. 9pokies Casino may refuse registration or restrict access where it cannot establish eligibility, identity, location or compliance with applicable requirements.
2. Accounts, identity and security
To use features that require registration, you must create one personal account using information that is complete, current and accurate. An account must be registered in your own name and may be used only by you. You must not create multiple accounts, register an account on behalf of another person or attempt to avoid an account restriction by opening a new account.
You are responsible for keeping your login details confidential and for taking reasonable steps to secure the device, browser and email account used to access the service. You should choose a strong password, avoid sharing it and notify support promptly if you suspect that your account has been accessed without permission. You remain responsible for activity carried out through your account unless the activity resulted from a proven security failure outside your reasonable control.
Verification checks
Before allowing deposits, withdrawals or continued access, 9pokies Casino may ask you to verify your identity, age, address, payment method, source of funds or other information. Verification may involve documents or checks supplied by you or carried out using lawful third-party services. Information must be genuine, legible and current. Processing may be paused while checks are completed.
If requested information is not provided, cannot be verified or appears inaccurate, access may be restricted and transactions may be delayed, declined or reviewed. Where required by law or internal controls, an account may be closed and funds may be handled in accordance with applicable requirements. You must not attempt to bypass verification using false details, another person’s documents or a different payment method.
Account closure and suspension
You may request closure of your account at any time by using the available account or support process. If you want a temporary break or a longer gambling exclusion, use the responsible gambling tools available on the website and follow the relevant instructions. Account closure or exclusion requests should be treated seriously, and you must not create a new account to continue gambling after a restriction has been applied.
9pokies Casino may suspend, limit or close an account where there is a suspected breach of these Terms, a security concern, responsible gambling issue, failed verification, suspected fraud, payment irregularity, technical abuse or a legal or regulatory requirement. Any review will be handled in accordance with applicable obligations. You must not attempt to interfere with an investigation or remove evidence relevant to an account review.
3. Deposits, wagers and withdrawals
You may deposit funds only through payment methods made available on the website and only using a method that you are authorised to use. Deposits must be made from an account, card or payment source held in your own name unless an alternative arrangement is expressly permitted. Third-party deposits may be rejected, returned or subject to additional checks.
You should confirm the amount and details of each transaction before submitting it. Once a wager has been accepted, it generally cannot be cancelled unless the applicable game rules, a technical correction or the law requires otherwise. Game outcomes are determined by the relevant game system and rules. In the event of a technical error, malfunction or clear display error, the affected transaction may be reviewed and corrected in accordance with the applicable rules.
You must not deposit money that you cannot afford to lose. Deposited funds are intended for lawful gambling activity and must not be used to test payment systems, transfer money between people or support unlawful activity. Transaction amounts, payment options and any applicable restrictions will be shown on the website or during the transaction process and may change from time to time.
Withdrawals and transaction reviews
Withdrawal requests are subject to account status, identity checks, payment processing requirements and any applicable game or promotional conditions. 9pokies Casino may require a withdrawal to be returned to the original payment method or to another verified method available to you. The amount received may be affected by payment provider charges, currency conversion or other costs disclosed during the transaction.
A transaction may be delayed or placed on hold while identity, payment ownership, account activity or responsible gambling checks are completed. You must provide requested information promptly and accurately. If a payment is reversed, rejected or charged back, you remain responsible for the resulting amount and reasonable recovery costs where permitted by law.
You should check your account history and transaction records regularly. If you notice an error, duplicate transaction, unauthorised activity or other concern, notify the available support channel as soon as possible. Records maintained by the platform may be used to investigate disputes, subject to applicable privacy and record-keeping requirements.
4. Games, promotions and responsible gambling
Game rules and promotions
Each game may have its own rules, paytable, wagering process and outcome conditions. You are responsible for reviewing those rules before playing. Displayed information may include game features, minimum or maximum transaction amounts, availability restrictions and other conditions. If you do not understand how a game works, do not wager until you have obtained sufficient information.
Promotions, bonuses, rewards and promotional campaigns are subject to their own written terms. These may include eligibility requirements, participation periods, qualifying transactions, wagering conditions, game restrictions, maximum values, expiry rules and withdrawal conditions. You should read the relevant promotion terms before opting in or relying on an advertised benefit. If a promotion conflicts with these Terms, the promotion terms will apply to that promotion.
9pokies Casino may correct an obvious error, withdraw a promotion, refuse participation or remove a benefit where there has been misuse, technical error, suspected fraud, a breach of the relevant terms or a legal requirement. Promotional offers are not an entitlement unless the applicable terms expressly provide otherwise.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, decide how long you intend to play and stop when your limit is reached. Never gamble with money needed for rent, bills, food, education or other essential expenses. Do not gamble when affected by alcohol, drugs, strong emotions or pressure from another person.
- Use available deposit, wager, loss, session or time controls where offered.
- Take regular breaks and keep track of the time and money spent gambling.
- Do not chase losses, borrow money to gamble or increase stakes to recover previous results.
- Speak with someone you trust if gambling is affecting your finances, relationships, work, study or wellbeing.
- Use account closure, cooling-off or self-exclusion options if you need to stop or take a break.
If you think gambling is becoming difficult to control, stop playing and seek independent support from an appropriate Australian gambling support service or qualified professional. 9pokies Casino may apply account limits, restrictions or other measures where a responsible gambling concern is identified or raised.
5. Privacy, intellectual property and liability
Privacy and communications
Personal information is collected, used, stored and disclosed as described in the applicable Privacy Policy. This may include information needed to create and operate an account, process transactions, verify identity and age, protect the platform, meet legal obligations, manage risk and provide customer assistance. You should review the Privacy Policy before registering.
By creating an account, you agree to receive service-related communications that are necessary for account administration, security, transactions or important changes. Marketing communications will be managed in accordance with applicable law and available preferences. You must keep your account information current so that important notices can reach you.
Website content and permitted use
The website, software, text, graphics, logos, design, game content and other materials are protected by intellectual property rights. You may use the service for personal, lawful and non-commercial purposes only. You must not copy, reproduce, modify, distribute, reverse engineer, scrape, frame, interfere with or commercially exploit any part of the service unless expressly permitted.
You must not introduce malicious code, use automated tools to access the website, exploit a vulnerability, interfere with another user, manipulate a game or attempt to bypass technical, geographical, account or security controls. Any suspected vulnerability or technical issue should be reported through the available support process rather than exploited.
Availability and liability
The website and games may occasionally be unavailable because of maintenance, technical faults, telecommunications issues, supplier interruptions or circumstances outside reasonable control. No website can guarantee uninterrupted or error-free access. You should keep your own records of important account and transaction information.
To the extent permitted by law, 9pokies Casino is not responsible for losses caused by your failure to follow these Terms, misuse of your account, unauthorised access resulting from inadequate security, interruption outside reasonable control, inaccurate information supplied by you or the conduct of a third-party payment or service provider. Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law.
Complaints and applicable law
If you have a question, dispute or complaint, use the support or complaints process made available on the website. Provide enough information for the matter to be identified, including relevant dates, transaction details and a clear description of the issue. You should allow the review process to be completed before taking further action, while retaining any records that may assist the investigation.
These Terms are intended to operate subject to the laws that apply to the service and to you. Any dispute will be handled through the applicable complaint, dispute resolution or court process available under those laws. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted.
