Responsible Gaming

At 9pokies Casino, gambling should be an enjoyable form of entertainment, not a way to make money or manage financial pressure. Responsible gaming means understanding the risks, setting personal boundaries and knowing when to take a break. This page provides general information to help Australian players make informed decisions and maintain control of their gambling.

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Gambling should stay within your limits

Gambling involves risk, and outcomes are uncertain. There is no guaranteed strategy, system or pattern that can make a win more likely over time. Every bet should be treated as entertainment spending, similar to the cost of another leisure activity. Only gamble with money you can afford to lose after essential costs, savings commitments and other financial responsibilities have been covered.

Table of contents

Gambling should stay within your limits Tools for safer gambling Recognising when gambling may be a problem Getting help and taking a break

Do not use gambling to solve money problems, replace employment income or recover previous losses. Chasing losses can lead to larger bets, longer sessions and decisions that may create further financial or personal difficulties. A loss is not a reason to continue gambling, and a win is not a reason to increase your usual spending without considering your limits.

Plan before you play

Set a spending limit before starting a session and do not exceed it.
Decide how long you intend to play and take regular breaks away from the screen.
Keep gambling money separate from funds needed for rent, bills, food, education and other essentials.
Avoid gambling when you are upset, stressed, tired, affected by alcohol or drugs, or trying to recover losses.
Never borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
Remember that promotional material or bonuses should not influence you to spend more than planned.

Players in Australia must also meet the applicable legal age requirement. People under 18 must not gamble. Parents and guardians should take steps to prevent children and young people from accessing gambling accounts, devices or payment methods.

Tools for safer gambling

Using practical controls can make it easier to stay within a plan. Depending on the features available on your account, you may be able to set deposit, spending or session limits, take a temporary break, or request account closure or self-exclusion. Limits work best when they are chosen before gambling begins and treated as firm boundaries rather than targets.

Consider setting personal limits

A deposit limit can restrict the amount added to an account during a selected period.
A spending limit can help control the amount used for gambling activity.
A time or session limit can encourage regular breaks and prevent extended play.
A loss limit can help define the maximum amount you are prepared to lose.
A cooling-off period can provide time away from gambling without making a permanent decision.
Self-exclusion can restrict access for a longer period when a stronger barrier is needed.

The availability, operation and change requirements for account tools may vary. Read the relevant information carefully before activating a limit or exclusion. Some controls may take effect immediately, while others may involve a waiting period or remain in place for a defined period. If you ask for account closure or self-exclusion, do not open another account or look for alternative ways to continue gambling during that period.

Protect your account

Keep your password private and use a strong, unique password.
Do not allow another person to use your account or gamble on your behalf.
Sign out on shared devices and use device security features where available.
Check account activity and payment activity regularly.
Contact the relevant support team through the available account or website channels if you notice unusual activity.
Keep children and other unauthorised people away from gambling websites, apps and saved payment methods.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled without difficulty in the past. It may develop gradually and can affect finances, relationships, work, study, health and general wellbeing. You do not need to wait for a crisis before asking for help. Taking concerns seriously at an early stage can make it easier to regain control.

Possible warning signs

Spending more time or money gambling than you intended.
Repeatedly trying to win back money that has already been lost.
Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
Hiding gambling activity, losses or account transactions from family, friends or colleagues.
Feeling restless, irritable or anxious when trying to cut back or stop.
Borrowing money, missing payments or neglecting important responsibilities because of gambling.
Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
Continuing to gamble despite arguments, financial problems or harm to relationships.
Selling possessions, using essential funds or taking on debt to gamble.
Feeling regret after gambling but returning to play soon afterwards.

If any of these signs feel familiar, consider stopping gambling and speaking with someone you trust. You can request a break, limit or self-exclusion rather than relying only on willpower. A qualified gambling counsellor can help you understand what is happening and work with you on practical steps that suit your circumstances.

If someone close to you is affected

Gambling harm can affect partners, relatives, friends and other people who share financial or emotional responsibilities. If you are concerned about another person, choose a calm time to discuss what you have noticed without blame. Encourage them to seek professional support, but remember that you cannot control another adult's gambling by yourself. Protect shared finances, avoid paying gambling debts where possible and seek advice about your own wellbeing and financial position.

Getting help and taking a break

Support is available to Australian players and their families. You can contact a gambling help service in your state or territory, speak with a qualified financial counsellor, or arrange an appointment with a mental health professional. Services may provide confidential information, counselling, support with budgeting and assistance to develop a plan for reducing or stopping gambling. You can also ask a trusted family member or friend to help you keep to your plan.

Gambling Help Online and other Australian gambling support services provide information and counselling options online. Local services may differ between states and territories, so choose a service that is appropriate for where you live. If gambling has contributed to immediate danger, serious distress or thoughts of self-harm, contact emergency services or an urgent mental health service in your area without delay.

A simple action plan

Stop gambling and avoid depositing or placing further bets while you decide what to do next.
Write down any debts, upcoming bills and other financial commitments so the situation is clear.
Tell a trusted person what is happening and ask them to support your boundaries.
Use available account limits, cooling-off options, account closure or self-exclusion controls.
Remove saved payment details and reduce access to gambling websites or applications where appropriate.
Contact a gambling support service or financial counsellor for confidential guidance.
Review your plan regularly and seek further help if you find it difficult to maintain.

9pokies Casino encourages players to make careful, informed choices and to use safer gambling tools whenever they are helpful. No account feature can replace personal judgement or professional support, and no limit should be increased simply because it has been reached. If gambling is no longer enjoyable or is causing concern, stopping is a responsible choice.